FAQS

❓ Frequently Asked Questions | SoulfulCurves

"Quick Answers for Our Queens 👑"

Got questions? We’ve got answers! Below are the most common queries from our SoulfulCurves family.

📦 Shipping & Delivery

1. "I just placed an order—when will it ship?"

• Orders typically ship within 3-5 business days (excluding weekends/holidays).

• Tracking numbers are updated within 24-48 hours after shipment.

• Delivery times vary by location (check your product page for estimates).

2. "How long does shipping take?"

• U.S. & Canada: 5-10 business days

• Europe/UK: 7-14 business days

• Rest of World: 10-21 business days
  (Delays may occur during holidays or customs checks.)

🔄 Returns & Exchanges

3. "Can I return my order if I’m not satisfied?"
Yes! We offer 30-day returns for unworn, tagged items.

• Defective/damaged? We cover return shipping & refund 100%.

• Changed your mind? You cover return costs.
  👉 See full Return Policy here

4. "What if my package is already shipped?"
Once shipped, orders cannot be canceled—but you can return them upon arrival.

💳 Payments & Refunds

5. "When will I get my refund?"

• Refunds process in 3-5 business days after we receive your return.

• Bank processing may take 5-10 additional days.

📞 Need More Help?

DM us @SoulfulCurves or email support@soulfulcurves.cn@gmail.com with your order